About KLR Performance

The simulator should be the cheapest place in the company to make a mistake.

That sentence is the whole belief. Everything else on this site is a consequence of it.

Where it came from

Built for one floor, then generalised.

KLR Performance began as a system built for a single sales floor: roleplay with two-pass scoring, a certification ladder, gated courses and a cited assistant, running in production. Turning it into a product meant pulling every tunable out of code and into data, putting every table behind row-level security, and writing a test for every claim we make about what a manager can and cannot see.

The name

KLR stands for Knowledge, Learning, Roleplay: the three things a sales floor buys separately and never connects. Performance is what happens when they are connected and a rep is certified on evidence.

The customer

Sales orgs with 15 to 500 reps, a repeatable motion, and something a rep must never say. Regulated verticals get the most value; every vertical has a forbidden sentence.

Decisions we took

Argue with these.

Compliance is a gate.

A rep who says a forbidden sentence fails the attempt at 100 on every other criterion.

Mastery is a trailing window, not an average.

Two of the last three must pass, zero flags in the window, two personas, two objections. A level can re-lock.

The browser never writes.

Every mutation is a server action, and Postgres re-checks the actor inside the function.

Scoring and compliance are separate passes.

One call that grades and polices at once under-flags, because it has already decided the call went well.

Answers remember their sources.

If a lesson or approved guidance changes, every answer that cited it drops out of future context.

The engagement layer ships hidden.

Points, streaks and leaderboards exist and stay off. A floor that decides the tool is a game stops opening it.

Tracks, rubrics, rules and thresholds are rows.

A new motion or a stricter pass mark is an insert, not a deploy.

Talk to usklrperformance.com · Training-design software. Your counsel writes your rules.