From day one to cleared to work alone.
What a new hire's first month looks like, how readiness is decided, and how we build the system around your floor in four weeks.
Day one to cleared.
Today a new rep shadows for a week and learns by burning real prospects. Here they burn simulated ones first, and you know, not guess, when they are ready to be out alone. Median time to first certification is the metric to hold us to.
| Stage | What the rep faces | What it means on the floor |
|---|---|---|
| Day 1 | Sign in. Foundations course. Learn the script beat by beat and recite it at 85% intent match. | In training. |
| Levels 1–2 | Receptive and Busy prospects. One to two objections. | Shadow only. |
| Level 3 | Skeptical. Wants proof and remembers what you said. | Cleared with a partner |
| Level 4 | Resistant. Hostile open, interrupts. Advanced courses unlock. | Cleared to work alone |
| Level 5 | Expert Buyer. Compliance baits live. | Cleared for pricing and commitment conversations |
The mapping from level to real-world authorisation is a proposal, argued out in onboarding. If 80% of the floor clears Level 5 in a month, the bar is set wrong.
How we decide someone is ready, and why it is not arbitrary.
An auto-fail does not just cost one attempt. It sits in the trailing window and blocks the level until three clean runs push it out. The level can re-lock. Every branch below is enforced in the database and covered by a test.
A typical four-week rollout, scoped with your team.
Working session and setup
Your org, your sign-in provider, your team tree. Test as owner, manager, rep, and an unknown domain. We leave the first session with your tracks and your forbidden sentences.
Build
Tracks and channels. Rubric per track. Compliance rules per jurisdiction, written with your reviewer and signed off. Objection bank, personas, Level 5 scenarios. Foundations course and first knowledge collection.
Pilot
Voice tests with your reps on your phones. Level 5 bait wording read by your reviewer. Five reps use it for a week without being asked.
Launch and tune
Certification-to-authorisation mapping agreed and written down. Retention scheduled. Weekly check-in for the first month, then the controls are yours.
Questions we will ask you.
A salesperson, not a trainer. Someone who can say what the line is for, not just what it is.
Even a bad one. We digitise what you have and annotate every beat with its job.
Rules are per jurisdiction. Personas and scoring run in the languages your tracks declare.
There is always at least one. Bring whoever owns compliance.
Scores are for coaching. No public bottom-of-the-board. Regression is private. We ask for this explicitly before launch.